Hutten App Terms of Use
These general terms and conditions (the ‘Terms’) set out the terms governing your use of the ‘Hutten’ app (the ‘App’ or ‘Service’) and all related products and services (collectively, the ‘Services’).
These Terms are legally binding between you (the ‘User’ or ‘you’) and Hutten Business Catering B.V. (‘Hutten’) Mountbattenweg 2, 5466 AX VEGHEL.
Acceptance of these Terms
You acknowledge that you have read these Terms and agree to all terms. By accessing and using the App and Services, you agree to be bound by these Terms. If you do not agree to these Terms, you are not authorised to access or use the App and Services.
Accounts
If you create an account in the App, you are responsible for the security of your account and for any activity that occurs under the account. We may verify new accounts before you can sign in and start using the Services. Providing false contact information may result in the termination of your account. You must immediately notify us of any unauthorized use of your account or any other breach of security.
We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.
We may suspend, disable or delete your account (or any part of it) if we determine that you have violated any provision of these Terms or that your conduct or content could damage our reputation and goodwill. If we delete your account for the foregoing reasons, you will not be able to register for our Services again. We may block your email address to prevent further registration.
Purchases
You can place products in the digital shopping basket via the App. You select products in the App, after which they are added to the digital shopping basket. Using an account and login for the relevant location, you can place your order. Before paying for your lunch or other products, you can view your complete order in the digital shopping basket. You can pay using a suitable payment method provided by your own bank. To do so, you must have a verified bank account set up on your mobile phone. Payment is made immediately when you place your order. You can find the payment in the transaction history in the App.
We monitor the correct use of payments made through the App and may carry out checks to establish whether payment has been completed correctly. This includes the use of an ICT system. A member of staff may ask you to show your purchase summary to check that you have paid for all products. In the event of theft, we may report the matter to the police.
Payment methods are possible through a third-party. Payment for an order takes place in a secure internet environment. Other parties cannot view this information. Transaction data is transmitted in encrypted form via an SSL connection.
Allergies
The Hutten App includes an optional feature that allows you to enter your allergies. You are not required to do so. If you enter your allergies, this information is stored locally on your own device only. When you purchase a product containing one of your allergens, the Hutten App can notify you.
Products and dishes may contain traces of nuts, celery, cow’s milk, egg, peanuts, gluten and sulphite.
If you have a food allergy, please inform us at the counter. Despite the care taken throughout the process, from ordering through to serving, the allergen information shown in the Hutten App may differ due to factors such as cross-contamination or the use of substitute products.
Removing items from the shopping basket
You can remove products before completing your purchase by deleting the selected dishes from your shopping basket in the App.
Personal data
Any personal information you provide through the App and Services is governed by our Privacy Statement, available at www.hutten.eu.
The following points apply specifically to the Hutten App, in addition to the Privacy Statement:
- When using the Hutten App, we may collect device information relating to your interactions with us, such as geolocation, browser type and operating system, Internet Protocol (IP) address (a unique number identifying your internet access), and cookie information. We store your personal data in a secure cloud environment. We do not retain your data for longer than necessary. When you delete your account, we delete your personal data. If you choose to enter allergy information when using the Hutten App, this information is stored locally on your own device only.
- When you use our payment app, we only ask for your name and email address. This information is used solely to process your order and inform you about your payment. When you use the Hutten App, we may process payment information, such as the payment method (for example, credit card or iDEAL) and payment details (such as account number, account holder, payment amount, transaction time, applicable taxes, etc.), so we can process the payments and record them in our financial records to comply with Dutch Tax and Customs Administration regulations. We are permitted to process this data because we need it to fulfill our contract with you and to comply with Dutch Tax and Customs Administration regulations.
- We do not use your data for marketing purposes, to create profiles, or to collect information about allergies, preferences or other personal characteristics.
- Your data is stored securely and is not retained longer than necessary to process your payment and to comply with any legal obligations (such as tax administration). Once your payment has been completed and there is no longer a legal retention obligation, your data will be deleted.
You always have the right to access, correct, or delete your data. For questions about your privacy, please contact us at privacy@hutten.eu.
Prohibited use
In addition to other terms set forth in the Terms, you are prohibited from using the App and Services: (a) for any unlawful purpose; (b) to infringe any intellectual property rights; (c) harass or discriminate against others; (d) to provide false or misleading information; (e) for any obscene or immoral purpose; or (f) to interfere with or circumvent the security features of the App and Services. We reserve the right to terminate your use of the App and Services for violation of the prohibited uses.
Intellectual property rights
Intellectual property rights are current and future rights relating to copyright and related rights, trade marks, designs, patents, inventions and goodwill. These Terms do not transfer any intellectual property of Hutten or third parties to you, and all rights remain with Hutten. Your use of the App and Services does not grant you any right or licence to reproduce or otherwise use any Hutten or third party trademarks.
Limited warranty and limitation of liability
To the extent permitted by applicable law, we provide the App and the Services ‘as is’ and ‘with all faults’. Any use of the App and Services is at your own risk and responsibility. We give no warranties, including warranties of fitness for a particular purpose and non-infringement of intellectual property rights.
Unless expressly agreed otherwise in writing, we do not do not guarantee that the App and the Services will be accessible at all times and without interruptions or malfunctions. Malfunctions in the App and the Services can occur as a result of malfunctions in the internet or telephone connection or due to viruses or malfunctions. We are in no way liable, or obliged to pay compensation to you, for any damage arising from or arising from the (temporary) unavailability of the App and Services or for malfunctions or failure of the App and Services. We do not warrant that the App and Services made available to you will continue to be available, will be error-free or will operate without interruption.
Disclaimer
You agree to indemnify Hutten and its licensors from any liability and expense incurred in connection with or arising out of any allegations, claims, actions, or disputes that may be brought against Hutten in connection with your use of the App and Services or your wilful misconduct.
Dispute settlement
Dutch law applies. In principle, jurisdiction lies with the court in Utrecht.
Amendments
We reserve the right to amend these Terms relating to the App and Services at any time. When we do, we will revise the updated date at the bottom of this page. We may also notify you in other ways, for example through contact details, if you have provided them.
An updated version of these Terms will be effective immediately upon posting of the revised Terms, unless otherwise noted. Your continued use of the App and Services after the effective date of the revised Terms constitutes your agreement to those changes.
Contacting us
If you have any questions, concerns or complaints about these Terms, we encourage you to contact us using the details below:
Hutten Business Catering B.V.
For the attention of the Legal Department
privacy@hutten.eu
This document was last updated on 22 September 2026.
This document is an English translation of the original Dutch version of these General Terms and Conditions. The translation is provided for convenience only. In the event of any discrepancy, inconsistency or dispute regarding the interpretation or wording of these General Terms and Conditions, the Dutch version shall prevail and be binding.
